Why do we e-Care?

We've been in business for many years. We've been selling handheld software on the web starting from the time, when Newton was the only player on the market. We've seen tens of thousands of our on-line buyers and we learned their needs. We understand, that You want to have the software You paid for immediately and not within "two business" days. We know how hard it is for both of us to correctly collect from You Nokia-IMEI, Psion Unique ID, Palm Flash ID, Windows CE processor type and many other things needed to deliver You final binary code of the product You want for Your type of handheld. We understand how disappointing it is to wait another day because one of us mixed "0" (zero) and "O" (latin letter O) or lowercase/capital character in a device number. After all, our support team is in Russia which is most likely to be several hours behind or ahead of Your location. We take web sales and customer support seriously and that's why we're introducing Customer e-Care system which replaces and improves human customer support to the most possible extent where applicable.

How do we e-Care?

Basically our e-Care is an Internet Oracle(tm) application running 24hours/7days a week. e-Care system collects e-mail notifications from web shops and IMMEDIATELY creates registration entry for You in our customer databases. You're IMMEDIATELY notified about the registration. Once automatically registered, You can log-on to e-Care and IMMEDIATELY get an access to Your software. e-Care system automatically guides You through product related wizard that collects specific information from You device and once collected, wizard generates a binary code for Your device configration.

e-Care for corporate clients

Corporate e-Care provides on-line support for our resellers, distributors and OEM partners, delivering them on-line support for volume purchases. Corporate e-Care features pre-registration options for our software bundled or sold together with device. For more information on how You can benefit from our Corporate e-Care get in touch with our representative.